A Scale for Assessing Participants’ Perceived Quality in Popular Sporting Events (CAPPEP V2.0)

Salvador Angosto-Sánchez, José María López-Gullón, Arturo Díaz-Suárez

Abstract


Currently, there is a boom in the development of popular character sporting events caused by the increase of sports practice in the population. This fact is promoting an increase of scientific studies that analyzed these sporting events, specially the assessment of perceived quality from the spectator point of view, although there is little information relative to participants´ quality perception. The aim of this paper was to validate an instrument for assessing the perceived quality by participants in popular sporting events. The instrument consists of a event perceived quality scale with 15 items. A selective methodology was used to verify the structural validity of the instrument through a consensus of 11 expert judges and construct validity. The reliability was analyzed by Cronbachs’ Alfa index, showing high values. The exploratory factor analysis brought out four factors for the scale that were denominated communication, personal interaction, logistic infrastructure and complementary services. The application of this questionnaire will allow to improve the organization and the management of new events and/or an increase on the efficiency of the existing events, so work lines could be easily readjust.

Keywords


Validation; sport management; sport event; perceived quality; participants

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References


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