Validation of a scale to measure athletes’ perception of sporting events service quality

Carlos Pérez-Campos, Mario Alguacil-Jiménez

Abstract


The aim of this research is to validate a scale to measure the perceived service quality of athletes participating in sporting events. The scale is based on the Servperf scale and using structual equation modeling procedures is confirmed the validity and realibility of the scale.

Keywords


service quality; satisfaction; sporting events; atheletes

References


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