The importance of service attributes and perceived value in predicting handball spectators’ satisfaction

Carlos Pérez-Campos, Manuel Alonso Dos-Santos


The aim of the paper is to assess the service quality of an international handball championship according to spectator’s characteristics. It’s also established the relative importance of quality dimensions and perceived value in order to predict spectators’ satisfaction. Service quality trough Eventqual scale, perceived value, satisfaction and other attitudinal variables were measured with a self-administered survey. Results indicate that perceived service quality depends on gender and age of spectators. It’s also noted that perceived value has the strongest effect in predicting satisfaction followed by staff and tangibles of the event.


Service quality; spectators; satisfaction; sporting event; sport management


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