State of the art on the quality of sporting events in the last decade 2010-2020

Mohammed Ilaiwi, Kamilla Swart, Rómulo Jacobo González-García

Abstract


In the sporting events sector, aspects such as satisfaction, service quality, loyalty or the impact generated by sporting events on the locality of the event are generating a growing interest in recent years. Due to this situation, this sector has received special attention from academics and practitioners. However, little is known about the evolution of this field of research. Therefore, the main objective of this paper is to analyse the papers published in the Web of Science on sport events. The biometric analysis allows you to explore the state of the art in your research field and to suggest future lines of research, identifying main authors, articles and topics. Articles published between 2000 and 2020 were analysed quantitatively, and by co-occurrence of words and authors. Subsequently, through bibliographic linking, the articles were grouped into different clusters. Five central themes were found, with satisfaction and service quality being the most developed areas. 

Keywords


service quality; sporting events; bibliometric analysis

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References


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